Features

The Grievance Redressal System is a technology enabled grievance redress platform inbuilt with a mechanism where suggestions for improvement of teaching-learning and other related matters of the institution directly or indirectly evolve. Through online grievance redressal, institutions can employ a set of specific measures to ensure accountability and maximum output, increasing transparency in the grievance handling procedure thereby establishing a very positive ambience. Grievances can be lodged for a variety of reasons like admission process in totality including reservation policy, discrimination of students on the basis of caste, age, sex and race, examination process, non-declaration of results, lack of amenities, non-payment of scholarships, victimization of students and sexual harassment cases etc.

Complainants’ Interface

  • Lodge grievances by students, teachers, parents and other staff
  • View status of the complaints posted
  • View the reply for the complaint posted
  • Reopen the grievance case for further investigation
  • Detailed account of the grievance in not less than 4000 words
  • View notifications from the grievance cell members
  • Send alert on pending grievances
  • Edit and reset profile
  • Attach supporting files in favour of the grievance

Admin Interface

  • Add grievance cell members
  • Create and monitor accounts of grievance cell members.
  • Verify and approve registered users(complainants)
  • Add details of the institution and a management representative
  • View complaints sent by the users
  • Check the authenticity of the complaint
  • Assign complaints to grievance cell members based on the complaint type
  • Generate reports on a monthly basis in word/pdf/excel format
  • Account Settings to edit and reset admin profile

Grievance Cell Member Interface

  • Option to view complaints sent by the user
  • Send reply to the complaints along with attachments, if any
  • View reminders on pending complaints
  • Generate report on the total/pending/closed complaints, assigning start and end date
  • Give satisfactory solution to re-opened complaints
  • Edit and reset profile

Reports

  • Customisable and fully integrated report
  • Reports can be generated by assigning start and end date
  • Admin can create reports in three categories such as total grievances received, pending grievances, and closed grievances
  • Reports can be viewed/downloaded in word, pdf and excel format

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